Communications to your clients are personalized with information provided in the file you upload. It is similar to how a form-letter generates many documents, each personalized to a specific individual. For our discussion, we can use a patient list with a schedule of upcoming appointments. For each patient appointment, Reminders-Plus takes the pieces of information from your list and inserts them into the message being spoken, emailed or texted to the patient. This all happens in a real-time process. Cancelations and/or requests to reschedule can be sent back to the office immediately for action or you can view the results in a Daily reminder results spreadsheet, posted to your account on the website.
GENERATION OF VOICE MESSAGES:
You can make your own recordings from your own phone! This can be used for special phone blasts as well as an alternative to using TTS (Text To Speech). Key fields (Client name, appointment time) from your client list are spoken real time within the message reminder script using TTS generating a seamless and personalized call to each client.
Reminders-Plus also detects if the call is answered by a person, machine or voice-mail, and then adjusts messages accordingly. This allows for appointment confirmation via touch response when a person answers, but those words and options are skipped when voice mail picks up. Delivery of the important information your patients need, while allowing them to respond, confirm or connect with your staff is proven to be a very effective communication channel. The time of contact is recorded and reported.
GENERATION OF EMAIL MESSAGES:
Reminders-Plus allows you to select from one of many templates to create your email. The templates include buttons used for Confirmation or Cancelation of appointments. This allows for patients to respond directly to your office and communicate with your staff via email if they cancel an appointment. Many offices implement and monitor an email box specifically for this purpose such as firstname.lastname@example.org. Delivery of the important information your patients need, while allowing them to respond, confirm or connect with your staff produces a very effective communication channel.
You will know when the person opened the email (date and time) as well as the result of a confirmation or cancelation. Again, cancelation notices can be immediately sent to your office.
GENERATION OF FAX MESSAGES:
Reminders-Plus allows you to utilize your eFax account to send faxes. Just follow the instructions on how to create a cover letter and add the fax content as an attachment.
GENERATION OF TEXT MESSAGES:
Reminders-Plus allows you to create your own short text message (SMS). The appropriate fields from your list are dropped into each text. Keep in mind that text messages are limited to 160 characters. Messages longer than 160 characters would require multiple SMS messages. SMS is a great option for younger patients that use their mobile phones as their primary means of communication.
The option for patients to respond is also available. A typical text template may include "reply yes to confirm your appointment". Responses and results are reported back to your office on a daily reminder report which gets posted to your account on the website.
You will know when the patient received the SMS (date and time) as well as the result of a confirmation or cancelation. Again, cancelation notices can be immediately sent to your office.