Reminders-Plus Uses

Create a campaign and channel your reminders and/or notifications simultaneously through phone, text message or email for most successful client contact.

Easily create runs for today's notifications or for future notifications by uploading client and appointment information via a pre-formatted Excel spreadsheet

 

When responses are needed. Campaigns can be scheduled with multiple responses (key touch for phone / character for text messages / choice options for email).  This allows for real-time cancelation notification and requests to reschedule, as well as accumulating client or patient reported data for customer experience metrics. Perfect for keeping professionals billable throughout the day and keeping clients informed and happy.  Reminders-Plus can be used for

  • One time appointments
  • Recurring appointments
  • Proactive notification of inactive clients
  • Accumulating patient-reported data measuring care experience

 

When no response is required.  Communicate with large groups and reach many people with just a few clicks. Reminders-Plus is a simple, yet effective way to get your message out in a hurry. It is perfect for emergency related or critical communication when time is of the essence. Examples include:

  • School closing information
  • Weather alerts 
  • Advertise special procedures
  • Promote upcoming events
  • Holiday greetings
  • Missing children alerts
  • Preventive care reminders
  • Overdue balance notifications
  • Police & Fire emergencies
  • Membership notification
  • Service outage notification
  • Volunteer mobilization
  • Community notification

Customize your communication

Communications to your clients are personalized with information provided in the file you upload. It is similar to how a form-letter generates many documents, each personalized to a specific individual. For our discussion, we can use a patient list with a schedule of upcoming appointments.  For each patient appointment, Reminders-Plus takes the pieces of information from your list and inserts them into the message being spoken, emailed or texted to the patient. This all happens in a real-time process. Cancelations and/or requests to reschedule can be sent back to the office immediately for action or you can view the results in a Daily reminder results spreadsheet, posted to your account on the website.


GENERATION OF VOICE MESSAGES:
You can make your own recordings from your own phone! This can be used for special phone blasts as well as an alternative to using TTS (Text To Speech).  Key fields (Client name, appointment time) from your client list are spoken real time within the message reminder script using TTS generating a seamless and personalized call to each client.

Reminders-Plus
 also detects if the call is answered by a person, machine or voice-mail, and then adjusts messages accordingly. This allows for appointment confirmation via touch response when a person answers,  but those words and options are skipped when voice mail picks up. Delivery of the important information your patients need, while allowing them to respond, confirm or connect with your staff is proven to be a very effective communication channel. The time of contact is recorded and reported. 

GENERATION OF EMAIL MESSAGES:
Reminders-Plus
 allows you to select from one of many templates to create your email. The templates include buttons used for Confirmation or Cancelation of appointments. This allows for patients to respond directly to your office and communicate with your staff via email if they cancel an appointment. Many offices implement and monitor an email box specifically for this purpose such as appointments@yourcompanyname.com. Delivery of the important information your patients need, while allowing them to respond, confirm or connect with your staff produces a very effective communication channel.

You will know when the person opened the email (date and time) as well as the result of a confirmation or cancelation. Again, cancelation notices can be immediately sent to your office.


GENERATION OF FAX MESSAGES:
Reminders-Plus
 allows you to utilize your eFax account to send faxes. Just follow the instructions on how to create a cover letter and add the fax content as an attachment.


GENERATION OF TEXT MESSAGES:
Reminders-Plus
 allows you to create your own short text message (SMS). The appropriate fields from your list are dropped into each text. Keep in mind that text messages are limited to 160 characters. Messages longer than 160 characters would require multiple SMS messages. SMS is a great option for younger patients that use their mobile phones as their primary means of communication.

The option for patients to respond is also available. A typical text template may include "reply yes to confirm your appointment". Responses and results are reported back to your office on a daily reminder report which gets posted to your account on the website. 

You will know when the patient received the SMS (date and time) as well as the result of a confirmation or cancelation. Again, cancelation notices can be immediately sent to your office.


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